Frequently Asked Questions
Orders & Shipping
How long does it take to process and ship my order?
Orders are typically processed within 1-3 business days. Shipping times vary depending on your location and the selected shipping method.
Do you offer international shipping?
Yes, we ship worldwide. Shipping costs and delivery times depend on the destination.
How can I track my order?
Once your order is shipped, you’ll receive a tracking number via email. You can use this to monitor your package’s progress.
What if my order is lost or delayed?
If your order is significantly delayed or lost in transit, please contact our support team for assistance.
Returns & Exchanges
What is your return policy?
We accept returns within 30 days of delivery for unused and undamaged items. Please ensure the product is in its original packaging.
How do I initiate a return or exchange?
Visit hereubags.com and follow the instructions in the Returns section. You’ll receive a return authorization and further details.
Who covers the return shipping costs?
Customers are responsible for return shipping fees unless the return is due to a defect or error on our part.
Product Care
How do I clean and maintain my bag?
For best results, wipe with a damp cloth and mild soap. Avoid harsh chemicals and machine washing to preserve the material.
Are your products waterproof?
Our bags are water-resistant but not fully waterproof. We recommend avoiding prolonged exposure to heavy rain or submersion.
Payments & Discounts
What payment methods do you accept?
We accept major credit cards (Visa, Mastercard, American Express), PayPal, and other secure payment options.
Can I use multiple discount codes?
Only one discount code can be applied per order.
Do you offer wholesale or bulk discounts?
Yes, we provide special pricing for bulk orders. For inquiries, please reach out through our contact form.
Warranty & Repairs
Do your products come with a warranty?
Yes, we offer a limited warranty against manufacturing defects. Check our Warranty Policy for details.
Can my bag be repaired if damaged?
Depending on the issue, repairs may be possible. Contact our support team for evaluation.
General Questions
Where are your products made?
Our bags are designed with quality materials and crafted with attention to detail.
Do you have physical stores?
We currently operate online at hereubags.com for a seamless shopping experience.
How can I contact customer service?
For any questions, visit our Help Center or submit a request through our contact form.